At Sneakers In Styles (Nike Store), we’re as committed to your satisfaction as we are to crafting high-performance footwear. Whether you’re hitting the trails in our hiking boots or sprinting in racing flats, we want every step to feel perfect. Here’s everything you need to know about shipping and returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your performance footwear to you:

1. Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment

2. Free Shipping
• Available on orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment

International Customers: We ship globally (excluding some Asian regions and remote areas). International customers are responsible for any customs fees or import duties.

Returns & Exchanges

Just like our cross-training shoes adapt to your workout, our return policy adapts to your needs. If your purchase doesn’t fit perfectly or meet your expectations, we’ll make it right.

Our Return Promise

We accept returns within 15 days of delivery for most items in their original condition:

  • Unworn (no signs of wear or dirt)
  • Original tags attached
  • In the original packaging with all accessories

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Insoles (once removed from packaging)
  • Customized or personalized items
  • Items marked as “Final Sale”

How to Return or Exchange

Step 1: Submit Your Request
Email our customer service team at [email protected] within 15 days of receiving your order. Use this template for quick processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Sneakers In Styles Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Product Name: [Product Name]
– Size/Color: [If applicable]
– Reason: [Brief reason for return/exchange]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. This is your tracking number for the return process.

Step 3: Package and Ship
Securely package your return (we recommend using the original box) including:

  • The unworn merchandise with all original tags
  • Original packaging and any accessories
  • A copy of your order confirmation or packing slip
  • The RMA number clearly visible on the outside of the package

Ship your return to:
Sneakers In Styles Returns
1725 Walnut Street
NASHVILLE, US 49073

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your package
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    – Credit card refunds: 5-10 business days to appear on your statement
    – PayPal refunds: Typically processed within 24 hours

Exchanges

For size or style exchanges:

  • Follow the same return process above
  • Clearly indicate in your email that you’re requesting an exchange
  • Specify the replacement item and size you prefer

We’ll process your exchange once we receive the original item. If the exchange item is of higher value, you’ll need to pay the difference. For lower value items, we’ll refund the difference.

International Returns

For customers outside the U.S. (excluding some Asian regions and remote areas):

  • You are responsible for return shipping costs and any customs fees
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be processed in USD and may be subject to currency fluctuations

Damaged or Defective Items

If you receive a damaged or defective item (rare, but it happens even to the best cross-training shoes):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a prepaid return label if needed
  • We’ll expedite a replacement or full refund once we confirm the issue

Still Have Questions?

Our customer service team runs as efficiently as our racing flats. Contact us at [email protected] and we’ll help you stride through any shipping or return concerns.

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